Confident
OSHC practice.
Stronger family conversations. More inclusive care. Clear professional boundaries.
Help your team handle difficult parent conversations, support neurodivergent children and put your service’s code of conduct into everyday practice. Designed for before-school, after-school and vacation care.
90 minutes · Online · Self-paced · Interactive modules
See what your team will learnCompare individual & team options →Work through the course at your own pace and build a shared practical approach.
For the moments
that need more
than good intentions.
A parent is upset at collection. A child finds the afternoon transition overwhelming. A colleague’s actions leave you unsure whether to speak up. This course brings those situations together, with a focus on thoughtful language, individual support and clear professional responsibility.
Work effectively
with families
Build trust without becoming defensive or making promises you cannot keep.
- Listen, acknowledge and clarify concerns.
- Describe observations rather than label a child.
- Protect privacy in difficult pick-up conversations.
- Agree on a practical next step and follow-up.
Support neurodivergent
children
Understand individual strengths and needs, then consider what can change around the child.
- Notice communication and sensory preferences.
- Plan inclusive play, routines and transitions.
- Respond calmly to distress within your role.
- Review adjustments with children and families.
Put professional
conduct into practice
Make the service code of conduct meaningful in everyday decisions.
- Recognise boundaries and confidentiality issues.
- Use respectful, child-centred interactions.
- Recognise concerns that need escalation.
- Apply service procedures and check your own reporting duties.
“I want to know
what happened
to my child.”
A fictional pick-up conversation becomes a chance to practise a calm, useful response, while protecting another child’s privacy.
- Check safety and arrange supervision cover.
- Listen without dismissing the concern.
- Share relevant observations about their child.
- Agree on who will follow up and when.
“I can hear you’re concerned. Let’s talk privately once another educator has this area covered. I can explain what we observed, the care your child received and what we’re doing next.”
Practice example only. Follow your service’s incident, complaints and notification procedures. An informal conversation does not replace required reporting.One educator.
Or your whole team.
Choose an individual licence or bring up to 20 adult team members into the same practical learning. One straightforward, one-time payment.
Complete the course at your own pace.
One educator
One individual licence.
Individual · A$195One-time paymentA shared approach to care
One-time total for up to 20 adult team members.
A$17.50 per person when all 20 places are used.
A$17.50 is the effective per-person cost when all 20 team places are used, not a separate purchase price.
A few useful details.
Australian educators and coordinators working with school-age children in before-school, after-school and vacation care. OSHC means Outside School Hours Care.
The 90-minute online course is self-paced, with interactive modules. Work through the learning at your own pace.
No. It is general professional learning, not accredited training or legal advice. It does not replace service induction, your service code of conduct, required child-safety or child-protection training, first aid or individual support plans. Reporting duties differ by jurisdiction and role.
No. The focus is on inclusive everyday practice, respectful communication and individualised adjustments with children and families. Educators should work within their role and use appropriate professional support.
The team option is a one-time A$350 total for up to 20 adult team members. With all 20 places used, that works out to A$17.50 each; you purchase the team package, not separate A$17.50 places.